Frequently Asked Questions

Everything you need to know about shopping with Troll Aus Melb.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location in Australia.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.

Do you offer international shipping?

Yes, we ship worldwide. International delivery times vary by region but generally take between 10-21 business days.

How can I track my order?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to follow your parcel's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How do I ensure I pick the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.